Apple’s carrier information service has recovered, and Carrier Information lookups are now back online.
However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted.
We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed.
Thank you for your patience. Please reach out to our support team if you have any urgent needs.
Posted Nov 20, 2025 - 09:58 PST
Update
Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services.
We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available.
Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability.
Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.
Posted Nov 20, 2025 - 06:50 PST
Identified
We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services.
Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again.
Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.
Posted Nov 20, 2025 - 04:17 PST
This incident affected: Apple Products & Services (Apple Simlock IMEI Service, Apple Carrierlock IMEI Service).